Delivery of Services. Clients are expected to provide precise delivery instructions and inform Sweet Pea Cakery LA of any adverse conditions or obstacles that may affect delivery and the quality of the finished cake(s).

Clients are responsible for ensuring the condition of the cake(s). If a client designates a representative to collect and set up the cake, the client assumes full liability and responsibility.

Outdoor Delivery Disclaimer. Sweet Pea Cakery LA cannot assume responsibility for the condition of products once they are arranged outdoors. Various factors, including outdoor weather conditions, uneven ground, wind carrying debris, exposure to sunlight, and the presence of insects and wildlife, may affect the integrity of products such as icings, fillings, and cake decorations. It is acknowledged that these products may not endure such conditions and cannot be guaranteed beyond satisfactory delivery.

 

Client responsibility/Damages.

Sweet Pea Cakery LA bears no responsibility for any damages sustained by the cake after delivery or pickup. The client acknowledges and agrees to provide a suitable and secure environment for the cake.
 

Cost, Fees, and Payment.

The full payment for all services is required by the agreed-upon due date. The client shall remit the total cost to Sweet Pea Cakery LA according to the following terms:

Retainer Information/Postponement/Cancellation. In order to secure your event date on the Sweet Pea Cakery LA calendar, a 50% retainer fee of the estimated total is required. We will only begin processing your order once we have received this retainer or deposit. Please note that once the retainer has been paid, no refunds will be issued if you decide to cancel this agreement, unless deemed appropriate by Sweet Pea Cakery LA. For orders placed within three weeks prior to the event date, full payment is required to proceed. Please be aware that orders will not commence until payment has been received.

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Should you need to reschedule your event due to unforeseen circumstances, please inform us promptly. Rescheduling is contingent upon availability, and though we endeavor to accommodate, additional charges may be incurred for baking another cake or recreating elements. All cancellations or modifications must be conveyed in writing. If your order is cancelled within 10 days of your event, any outstanding balances will become due and payable.

Confirmation of Orders. Please thoroughly review your final invoice to ensure accuracy in all contact details, personal information, spelling of names, design requests, delivery details, and any requested changes. If you identify any errors, kindly notify Sweet Pea Cakery LA promptly by phone or email.

Authorization to make changes. ​Only the Client(s) or their designated event planners are authorized to place an order or make alterations to the Agreement. No other individual (e.g., parents, siblings, relatives, friends, etc.) may contact Sweet Pea Cakery LA directly regarding the order unless expressly authorized by the Client(s) in writing.

 

Serving size/portions.

The size of the tiers will be adjusted to accommodate the accurate number of servings based on an industry-standard slice measuring 2" x 1" x 5" to 7" (height). Coffee portions (2"x1"x3") can also be provided upon request. Sweet Pea Cakery LA cannot be held responsible for cake shortages resulting from incorrect guest counts or failure to adhere to industry-standard slice sizes.

Style and Consistency.

The client has invested significant time in reviewing Sweet Pea Cakery LA's portfolio and expects that the services will be delivered in a similar manner and style, unless specifically stated otherwise in this Agreement. 

 

Non-Consumption.  The client must ensure that all non-edible cake decorations, including hand-molded sugar items, sugar wafer or non-edible florals, rice paper sails, faux spheres, toy toppers, and name/number cake toppers, are solely used for decorative purposes and not meant to be consumed. Although sugar and wafer flowers are made from edible materials, they are not intended for consumption due to the inclusion of wires for strength and flexibility to achieve a natural appearance. It is strongly recommended not to consume any decorations placed on the cake.

 

Fresh flowers and greenery. For food safety and insurance purposes, only Sweet Pea Cakery LA and our team are authorized to decorate the cake. However, we are delighted to collaborate with your florist to arrange for them to supply the florals for the cake ahead of the event.

 

Variations from pictured items. We take pride in our distinctive and exclusive décor style. Please understand that while we welcome pictures or images as inspiration, we may need to adjust colors or vary certain elements from the reference, as we do not replicate the work of other artists.

Storing your cake.

Since we predominantly use buttercream, it's crucial to store all cakes in refrigerated or air-conditioned environments below 75 degrees Fahrenheit. Also, please ensure that cakes and sugar decorations are shielded from direct sunlight. Neglecting to follow proper storage conditions may result in issues such as color bleeding, frosting bubbles, cracks, or melting.

 

Quality + Dietary restrictions. At SweetPea Cakery LA, we hold our products and services to the highest standards and take great pride in their quality. Our ingredients are carefully sourced to maintain these standards. While we take every precaution to prevent cross-contamination, it's important to note that our cakes are prepared in facilities where nuts are present, and traces may occur. Since cakes are perishable items, it's crucial for clients to inform their guests about potential allergens. SweetPea Cakery LA cannot be held responsible for any allergic reactions resulting from the consumption of our products.

Rental equipment. If necessary, all rental items must be returned within 72 hours following the event. A credit card is required to secure a rental order, and a security deposit of $125 will be temporarily charged while the items are in use. This deposit will be refunded upon the return of all items in their original condition. A $25 late fee will be incurred for each day the items are overdue.

Refunds. Just as each cake is crafted uniquely, we understand that your special requirements and concerns regarding your order may vary. In the event of any issues with your order, please refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.

Disclosure of Information. Sweet Pea Cakery LA is committed to safeguarding your personal information. We will not disclose any details such as your name, address, email, or telephone number to any external party unless authorized by you or required by law. Additionally, under no circumstances will Sweet Pea Cakery LA engage in the sale or exchange of customer personal information for payments or services with any partner or external entity.
 

Agreement to Terms & Conditions
By proceeding with a purchase, you acknowledge and agree to abide by the terms and conditions outlined above.